Gamdom Privacy Policy – How We Protect Your Data in Pakistan

1 Who We Are and Who This Policy Covers

Gamdom ("we," "us," "our," or "Gamdom") operates the online casino and sports betting platform accessible at gamdom-khelo.com and any associated mobile interface. Gamdom is the data controller for the personal information described in this Privacy Policy.

This Privacy Policy applies to all individuals who interact with Gamdom, including registered account holders, visitors who browse the site without registering, and any person who contacts Gamdom through support channels. By accessing Gamdom or registering an account, you acknowledge that you have read this Privacy Policy and understand how your information is handled.

This policy should be read alongside Gamdom's Terms and Conditions and Responsible Gaming policy, both of which contain additional provisions that are relevant to how your account and associated data are managed.

2 What Personal Data Gamdom Collects

Gamdom collects personal data in two ways: directly from you when you provide it, and automatically through your use of the platform. Below is a breakdown of each category.

Data you provide directly:

• Registration data – full legal name, date of birth, email address, mobile number, and country of residence when you create your Gamdom account.
• Identity verification (KYC) data – a copy of your CNIC (Computerised National Identity Card), proof of address, and proof of payment method. This is collected when you request a withdrawal or when Gamdom initiates a verification check.
• Payment data – your Easypaisa account number, JazzCash number, NayaPay or SadaPay details, IBFT bank account information, or partial card details (last four digits, expiry). Gamdom does not store full card numbers – these are handled by our PCI-compliant payment processor.
• Support communications – any information you share when contacting Gamdom through live chat, email, or any other support channel.
• Responsible gaming data – deposit limits, loss limits, or self-exclusion instructions you provide through your account settings.

Data collected automatically:

• Device and technical data – IP address, device type, operating system, browser type and version, screen resolution.
• Usage data – pages visited, time spent on each page, games played, bets placed, session duration, features used.
• Transaction data – deposit amounts, withdrawal requests, game stakes, wins, losses, and bonus redemptions.
• Cookie data – session identifiers, preference cookies, and analytics data as described in the Cookies section below.

3 How Gamdom Uses Your Personal Data

Gamdom uses your personal data only for the purposes for which it was collected or for purposes that are compatible with those original purposes. The primary purposes are:

• Account creation and management – setting up and maintaining your Gamdom account, including password resets, account updates, and login security.
• Processing transactions – handling deposits from your Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card account, and processing withdrawal requests back to your registered payment method.
• Identity verification and fraud prevention – verifying your age and identity through KYC procedures, detecting and preventing fraudulent account activity, money laundering, and bonus abuse.
• Delivering the platform service – running casino games, sports betting markets, live dealer tables, and all other platform features you access.
• Customer support – responding to your queries and resolving account issues through live chat, email, or other support channels.
• Responsible gaming – applying deposit limits, loss limits, session reminders, and self-exclusion settings you have activated, and monitoring for patterns that may indicate problematic gambling behaviour.
• Legal and regulatory compliance – meeting obligations under applicable licensing conditions, anti-money laundering regulations, and data retention requirements.
• Platform improvement – analysing usage data to improve the Gamdom platform, fix bugs, improve navigation, and add features that Pakistani players find useful.
• Marketing communications – sending promotional emails, bonus offers, and product updates to players who have opted in to receive them. You can opt out at any time.

4 Legal Basis for Processing Your Data

Gamdom processes your personal data on the following legal grounds:

• Contract performance – processing your deposits, withdrawals, and game participation is necessary to fulfil the contract you enter when creating a Gamdom account and agreeing to the Terms and Conditions.
• Legal obligation – identity verification (KYC), anti-money laundering checks, and data retention are required by applicable licensing and regulatory rules.
• Legitimate interests – fraud detection, platform security, abuse prevention, and service improvement are pursued on the basis of Gamdom's legitimate interest in operating a secure and fair platform, balanced against your privacy interests.
• Consent – marketing communications and non-essential cookies are only used where you have provided explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.

5 Cookies and Tracking Technologies

Gamdom uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow Gamdom to remember your preferences, keep you logged in during a session, and understand how the platform is being used.

Types of cookies Gamdom uses:

• Strictly necessary cookies – these are essential for the platform to function. They manage your login session, remember your language preference, and enable core features. You cannot opt out of these cookies without disabling the platform.
• Analytics cookies – these collect anonymous information about how visitors use the platform, including which pages are visited most, how long sessions last, and where users navigate from. This data is used to improve the platform experience.
• Preference cookies – these remember your settings, such as game display preferences, to personalise your experience on subsequent visits.
• Marketing cookies – where you have consented, these track your activity to help us show you relevant promotional content. You can withdraw consent for marketing cookies at any time through your account settings or browser settings.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of parts of the Gamdom platform. For questions about specific cookies in use, contact Gamdom support.

6 Who Gamdom Shares Your Data With

Gamdom does not sell your personal data to third parties. Data is shared only where necessary to operate the platform or meet legal requirements. The categories of recipients are:

• Payment service providers – Easypaisa, JazzCash, NayaPay, SadaPay, IBFT-connected banks, and card payment processors receive the minimum data required to process your deposit or withdrawal transaction. These providers are bound by their own data protection obligations.
• Game software providers – providers such as Pragmatic Play, NetEnt, Evolution Gaming, and Microgaming receive session data (stake amounts, game rounds) to deliver game content. They do not receive your name, CNIC, or payment method details.
• Identity verification services – third-party KYC providers may receive your identity documents to perform verification checks as required by Gamdom's licensing conditions.
• Fraud and security services – automated fraud detection services may receive device and behavioural data to identify suspicious patterns. These services do not receive data beyond what is necessary for the specific security check.
• Regulatory and law enforcement authorities – Gamdom will disclose personal data to licensing regulators, financial intelligence units, or law enforcement agencies where required by law or a valid legal order.
• Professional advisers – lawyers, auditors, and insurers may receive limited data under confidentiality obligations for legitimate professional purposes.

7 How Long Gamdom Keeps Your Data

Gamdom retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet applicable legal obligations. Retention periods vary by data type:

• Account and identity data – retained for the duration of your account and for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
• Transaction records – all deposit, withdrawal, and betting records are retained for a minimum of 5 years from the date of the transaction.
• Support communications – chat transcripts and email correspondence are retained for 2 years from the date of the communication unless they relate to a dispute or regulatory matter, in which case they are retained for 5 years.
• Technical and usage data – log data and analytics data are retained for 12 months from collection, after which they are aggregated and anonymised.
• Marketing preferences – records of consent or opt-out for marketing communications are retained indefinitely to demonstrate compliance with consent requirements.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8 How Gamdom Protects Your Data

Gamdom takes the security of your personal data seriously. The technical and organisational measures in place include:

• 256-bit SSL/TLS encryption on all connections between your browser and Gamdom's servers. Any data you enter on the platform is transmitted in encrypted form.
• PCI DSS compliance for all card payment processing. Full card numbers are never stored on Gamdom's systems – they are processed and tokenised by our certified payment processor.
• Access controls – access to your personal data within Gamdom is restricted to staff and systems that have a legitimate need for it. All access is logged and reviewed.
• Two-factor authentication (2FA) available for all Gamdom accounts to protect against unauthorised login.
• Intrusion detection and monitoring – Gamdom's systems are monitored for unusual access patterns, with automated alerts for events consistent with unauthorised access attempts.
• Regular security audits conducted by independent security professionals.

9 Your Data Rights

As a Gamdom player in Pakistan, you have the following rights in relation to your personal data. To exercise any of these rights, contact Gamdom support via email or live chat. Gamdom will respond within 30 days.

10 Marketing Communications

Gamdom sends promotional emails, bonus notifications, and platform updates to players who have opted in to receive marketing communications. Consent for marketing is obtained separately from the acceptance of the Terms and Conditions – ticking one does not automatically opt you in to the other.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any Gamdom promotional email.
• Updating your communication preferences in your Gamdom account settings.
• Contacting Gamdom support via live chat and requesting removal from the marketing list.

Opting out of marketing communications does not affect transactional communications – emails about your deposits, withdrawals, account security, or mandatory policy updates will continue to be sent regardless of marketing preference.

If you activate self-exclusion on your Gamdom account, you will automatically be removed from all marketing lists for the duration of the exclusion period without needing to make a separate request.

11 Children and Minors

Gamdom is an adult platform intended for players aged 18 and over. Gamdom does not knowingly collect or process personal data from anyone under the age of 18. If you believe that a minor has created a Gamdom account, please contact support immediately at support@gamdom-khelo.com. Any account identified as belonging to a person under 18 will be closed immediately and all associated data deleted to the extent legally permissible.

Gamdom requires age verification as part of the KYC process and uses age estimation tools to identify potential underage account holders before verification documents are submitted.

12 Third-Party Links and Services

The Gamdom platform may contain references to services operated by third parties – for example, payment providers whose own apps you may open to complete a deposit. Gamdom is not responsible for the privacy practices of any third-party service. Once you leave the Gamdom platform by clicking a payment app or any external link, the privacy policy of that third party applies.

Gamdom encourages you to review the privacy policies of any third-party service you use in connection with your Gamdom account, particularly your payment provider's privacy terms, as they will explain how your financial data is handled on their side of the transaction.

13 Changes to This Privacy Policy

Gamdom may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When material changes are made, Gamdom will notify registered players via the email address on their account at least 7 days before the updated policy takes effect.

The "Last Updated" date at the top of this page indicates when the current version was last revised. The current version of the Privacy Policy is always available on this page. Continued use of Gamdom after the effective date of any change constitutes acceptance of the revised policy.

14 Contact Gamdom and How to Make a Complaint

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact Gamdom:

• Live chat – available 24/7 on the Gamdom platform in English and Urdu.
• Email – support@gamdom-khelo.com. Privacy-related enquiries will be acknowledged within 5 business days and responded to in full within 30 days.

If you are not satisfied with Gamdom's response to your privacy concern, you have the right to escalate your complaint. Gamdom takes all privacy complaints seriously and will work with you to resolve any issue. Formal complaints that cannot be resolved at the first level will be escalated internally to Gamdom's data compliance team, who will provide a written final response within 28 days of the escalation.