Gamdom Terms and Conditions – Rules for Pakistan Players

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "you," or "your") and Gamdom ("we," "us," "our," or "Gamdom") governing your access to and use of the Gamdom online casino and sports betting platform, including all games, promotions, payment services, and support functions.

Your use of Gamdom – including simply browsing the site – constitutes acceptance of these Terms in full. Acceptance is also confirmed when you tick the checkbox during account registration. These Terms apply in addition to any game-specific rules, bonus terms, or promotion conditions published separately on the platform, all of which form part of the overall agreement between you and Gamdom.

Gamdom reserves the right to update these Terms at any time. Updates will be communicated via notice on the platform or by email to the address registered on your account. Continued use of Gamdom after notification of changes constitutes acceptance of the revised Terms.

2 Eligibility

To open and use a Gamdom account you must meet all of the following eligibility requirements at the time of registration and throughout the period your account remains active:

• You must be at least 18 years of age. Gamdom operates strictly as an adult platform. Any person under 18 is prohibited from registering an account, making any deposit, or participating in any game or promotion.
• You must be the account holder and acting on your own behalf. Using another person's account, allowing another person to use your account, or opening an account on behalf of a third party is prohibited.
• You must not be a current employee, director, or contractor of Gamdom or any of its affiliated companies, nor a close family member of such a person.
• You must not have been previously excluded or self-excluded from Gamdom or be subject to an active exclusion order.
• You must have the legal capacity to enter a binding agreement under the laws applicable to you.

Gamdom may request documentation to verify your age and identity at any point. Access to withdrawals is conditional on successful identity verification. If verification is not completed within a reasonable period following a request, Gamdom reserves the right to suspend the account pending verification.

3 Account Registration

Each player is permitted to hold exactly one Gamdom account. Multiple accounts per person are prohibited regardless of whether different email addresses, devices, or payment methods are used. If duplicate accounts are identified, all accounts will be closed and any balances, pending withdrawals, and bonus credits will be forfeited.

During registration you must provide accurate and complete information including your full legal name, date of birth, email address, and contact details. You are responsible for keeping this information current. If your contact details change, you must update them promptly through your account settings.

You are solely responsible for maintaining the confidentiality of your Gamdom account password. You must not share your login credentials with any other person. Any bets, deposits, or account actions made using your credentials are your responsibility regardless of whether you personally authorised them. If you believe your account has been accessed without your permission, contact Gamdom support immediately via live chat.

Gamdom uses two-factor authentication and login alert notifications to help protect your account. We strongly encourage all players to enable these features.

4 Deposits

Gamdom accepts deposits in Pakistani Rupees (PKR) via the following payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard bank cards. Other methods may be added or removed from time to time; the current list is always shown on the cashier page.

The minimum deposit amount is Rs 100. Gamdom does not charge a fee for deposits. However, your payment provider may apply their own charges and Gamdom has no control over or liability for such charges.

Deposited funds must be your own money. You may not use funds sourced from any form of borrowing, credit facility, or third-party payment made for the purpose of funding your Gamdom account. You must be the registered owner or authorised user of the payment method used to deposit.

Gamdom reserves the right to delay the processing of a deposit pending verification checks. Any deposit that cannot be verified may be returned to the payment source.

5 Withdrawals

The minimum withdrawal amount is Rs 500. Withdrawals are processed to the same payment method used for the associated deposit wherever possible. If this is not technically possible, Gamdom will contact you to arrange an alternative.

Before any withdrawal is processed, Gamdom may request identity verification documents including a copy of your national ID card (CNIC) and proof of the payment method used. This is a standard Know Your Customer (KYC) requirement. Withdrawals will be held pending until verification is satisfactorily completed.

The typical withdrawal processing time is under 10 minutes for e-wallet methods (Easypaisa, JazzCash, NayaPay, SadaPay). IBFT and card withdrawals may take 1–3 business days depending on your bank. Gamdom will notify you by email when a withdrawal has been processed from our side.

• Bonus funds that have not completed the applicable wagering requirement are not eligible for withdrawal.
• Only real-money balances that have met all applicable conditions may be withdrawn.
• Gamdom reserves the right to apply additional verification to withdrawal requests above certain thresholds.
• Withdrawal requests may be cancelled by the player before processing is completed; cancelled withdrawals return to the account balance.

6 Bonuses and Promotions

Gamdom offers various bonuses and promotions to both new and existing players. All bonuses are subject to specific terms published at the time the bonus is offered. These specific terms are part of these overall Terms and must be read in conjunction with them.

General bonus conditions that apply to all Gamdom promotions unless stated otherwise:

• Bonuses are credited in PKR to your Gamdom wallet and are separate from your real-money balance until the wagering requirement is met.
• All bonus funds carry a wagering requirement which must be completed before the bonus (and any winnings derived from it) can be withdrawn. The specific wagering multiplier is stated on each promotion page.
• Wagering contributions vary by game type. Slots typically contribute 100% towards wagering. Live dealer games, sports bets, and certain other games may contribute at a lower rate or may not contribute at all. Contribution rates are published on each promotion page.
• Bonuses claimed fraudulently – including through multiple accounts, false information, or abuse of promotional mechanics – will be voided along with any associated winnings.
• Gamdom reserves the right to cancel, modify, or substitute any promotion with or without notice where there is reasonable cause to do so.
• Welcome bonuses and first-deposit promotions are available to new players only and may be claimed once per household, device, and payment method.

7 Game Rules and Fair Play

All casino games on Gamdom use certified Random Number Generator (RNG) technology for RNG-based titles and verified physical equipment for live dealer games. Each game's rules, paytable, and Return to Player (RTP) percentage are accessible from the game information panel before and during play.

By participating in any game, you acknowledge that the outcome is determined by chance and that Gamdom does not influence or manipulate game results in any way. All RNGs are independently tested and certified by recognised third-party testing organisations.

Technical malfunctions in games are handled as follows: if a game becomes unavailable mid-round due to a technical fault, the round will be voided and the stake returned to your balance. Gamdom is not liable for incomplete games caused by interruption to your own internet connection.

Any winnings generated through exploitation of software bugs, technical errors, or undisclosed game faults are void. Gamdom will investigate and may reverse such winnings. Players who discover a technical error are expected to report it rather than exploit it.

8 Sports Betting Rules

Sports bets placed on Gamdom are subject to these Terms and any sport-specific rules published in the betting section. Key conditions that apply to all sports betting activity include:

• Bets are accepted and confirmed at the odds displayed at the time of placement. Gamdom reserves the right to refuse or limit any bet at its discretion.
• In-play (live) bets may be rejected if placed after an event-defining moment has occurred, even if the result has not yet been formally confirmed by the data provider.
• If an event is cancelled or postponed beyond 48 hours, all bets on that event are voided and stakes returned.
• Obvious pricing errors (clearly incorrect odds) are not binding. Gamdom reserves the right to void bets placed at manifestly erroneous odds.
• Winnings from sports bets are credited to your real-money PKR balance promptly after result confirmation.
• Bet limits apply per event and may vary. Current limits are displayed in the betting interface.

9 Prohibited Conduct

The following actions are strictly prohibited on Gamdom and will result in account suspension, permanent closure, forfeiture of balances, and may be reported to relevant authorities:

• Opening multiple accounts for any purpose, including circumventing a bonus restriction or a responsible gaming limit.
• Colluding with other players to manipulate game outcomes or gain an unfair advantage.
• Using automated software, bots, scripts, or artificial intelligence to place bets, interact with games, or exploit any system on the platform.
• Exploiting bugs or technical errors in any game or system component rather than reporting them.
• Abusing bonuses – including structuring deposits and play patterns specifically to extract bonus value without genuine play intent (bonus hunting).
• Fraudulent payment activity – including chargebacks without genuine cause, using stolen payment credentials, or depositing funds of illicit origin.
• Match fixing or using inside information in relation to any sports betting market.
• Harassing or threatening Gamdom staff or other players through any channel.

Gamdom monitors all activity on the platform for patterns consistent with prohibited conduct. Suspected violations will be investigated before any action is taken, but Gamdom reserves the right to suspend access pending investigation.

10 Account Suspension and Closure

Gamdom may suspend or permanently close your account in the following circumstances:

• Breach of any provision of these Terms.
• Provision of false, misleading, or incomplete information during registration or KYC verification.
• Suspected fraudulent activity or money laundering.
• Non-completion of KYC verification within a reasonable period of being requested.
• At the account holder's own written request.
• Inactivity – an account with no login or transaction activity for 12 consecutive months may be classified as dormant.

Where an account is closed due to a breach of these Terms, any balance (including real-money balances) may be forfeited in cases involving fraud, multiple accounts, or other serious violations. In all other closures, verified real-money balances will be returned to the registered payment method after deducting any applicable administrative charges for dormant accounts where relevant.

If you wish to close your account voluntarily, contact Gamdom support via live chat. Voluntary closure requests are processed within 24 hours. If you wish to close your account as a responsible gaming measure, self-exclusion tools in your account settings provide immediate effect.

11 Responsible Gaming

Gamdom is committed to providing a gaming environment that is safe, fair, and enjoyable. We provide the following responsible gaming tools to all account holders at no charge:

• Deposit Limits – Set a daily, weekly, or monthly cap on how much you can deposit. Reductions apply immediately; increases are subject to a 24-hour waiting period.
• Loss Limits – Set a cap on how much you can lose in a given time period.
• Session Time Reminders – Receive a notification after a set period of continuous play.
• Reality Checks – Periodic on-screen notifications showing your session duration and net balance movement.
• Self-Exclusion – Immediately suspend access to your account for a minimum period of your choosing. During self-exclusion you will not receive any marketing communications from Gamdom.

These tools are accessible directly in your account settings and take effect without any waiting period (except limit increases). Gamdom will never attempt to persuade you not to use a responsible gaming tool once you have requested it.

12 Privacy and Data Protection

Gamdom collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating an account on Gamdom, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.

Personal data is used for account management, identity verification, payment processing, fraud prevention, customer support, and where you have opted in, marketing communications. Gamdom does not sell or rent your personal data to third parties for their own marketing purposes.

For full details of what data is collected, how it is used, how long it is retained, and your rights under applicable data protection law, please read the Privacy Policy.

13 Intellectual Property

All content on the Gamdom platform – including but not limited to software, game assets, graphics, text, logos, trademarks, and interface design – is the intellectual property of Gamdom or its licensed game providers and is protected by applicable intellectual property law.

You may not reproduce, copy, modify, distribute, publish, or create derivative works from any Gamdom content without prior written permission. Use of Gamdom's name, logo, or branding in any context outside the platform – including on social media, websites, or in print – without explicit written authorisation is prohibited.

14 Limitation of Liability

To the maximum extent permitted by applicable law, Gamdom's total liability to you for any claim arising from your use of the platform – whether in contract, tort, or otherwise – is limited to the amount deposited by you in the 12 months preceding the event giving rise to the claim.

Gamdom is not liable for:

• Loss of profits, revenue, or expected earnings.
• Indirect, consequential, or punitive damages of any kind.
• Service interruptions caused by third-party payment providers, data centres, or internet infrastructure.
• Losses arising from your failure to comply with these Terms.
• Losses resulting from your own decision-making in placing bets or playing games.

Nothing in these Terms excludes or limits Gamdom's liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

15 Amendments to These Terms

Gamdom reserves the right to amend these Terms at any time. When material changes are made, Gamdom will provide notice to registered players via the platform or by email at least 7 days before the changes take effect (except in cases where immediate changes are required for legal or security reasons).

If you do not agree with an amendment, you may close your account before the amended Terms take effect. Your continued use of Gamdom after the effective date of any amendment constitutes your acceptance of the revised Terms.

The current version of these Terms is always available on this page. The "Last Updated" date shown at the top of this page indicates when the most recent revision was made.

16 Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws applicable to Gamdom's licensed jurisdiction. In the event of any dispute arising from these Terms or your use of the Gamdom platform, both parties agree to first attempt resolution through direct negotiation via Gamdom's support channels.

If a dispute cannot be resolved through direct contact, players may escalate unresolved complaints through Gamdom's formal complaints procedure as set out in the support section of the platform. Gamdom will acknowledge a formal complaint within 5 business days and provide a substantive response within 28 days.

17 Contact and Support

If you have any questions about these Terms, or about any aspect of your Gamdom account, the support team is available 24 hours a day, 7 days a week via live chat on the platform. Support is available in both English and Urdu.

For written correspondence: support@gamdom-khelo.com

Gamdom aims to respond to all written enquiries within 24 hours. Live chat responses are typically immediate during normal volume periods and within a few minutes during peak periods.